Filter
Top Products
22 Problem Solving
Troubleshooting
This section describes troubles that may occur with the machine and their solutions.
Follow the troubleshooting procedure below to solve the problems.
The machine does not work Action Refer to "Machine Trouble" (P.511).
properly. Yes
No
A message is displayed. Cause Has a paper or document jam occurred?
No Yes Action For information on paper jams, refer to "Paper Jams" (P.617).
For information on document jams, refer to "Document Jams"
(P.624).
No
Cause Is a status code displayed?
Action Refer to "Status Code" (P.553).
The image quality is poor. Action Refer to "Image Quality Trouble" (P.516).
No Yes
Media Print - Text-related Action Refer to "Media Print - Text Trouble" (P.551).
Problems
No Yes
Problems
Media Print - Photos-related Action Refer to "Media Print - Photos Trouble" (P.552).
Yes
If the error is not resolved even after following the above procedure, contact Customer
Support at dell.com/contactdell.
Trouble during copying Action Refer to "Trouble during Copying" (P.521).
No Yes
Trouble during printing Action Refer to "Trouble during Printing" (P.525).
No Yes
Trouble during faxing Action Refer to "Trouble during Faxing" (P.528).
No Yes
Trouble during scanning Action Refer to "Trouble during Scanning" (P.532).
No Yes
Network-related Problems Action Refer to "Network-related Problems" (P.537).
No Yes
510