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22 Problem Solving
Symptom Cause Remedy
Unable to print, or
unable to copy.
Is a message displayed on the
touch screen?
Follow the instructions displayed to resolve
the problem.
Is the memory capacity
insufficient?
Perform one of the following:
• Set [Image Quality] to [Standard] in the
print driver, or try printing again by setting
[Print Page Mode] to [On].
• Set the status of the unused ports to
[Disabled].
Is the print mode [Off-line]? Press the <Machine Status> button to check
the [Print Mode] on the [Machine Status]
screen. If [Print Mode] is set to [Off-line],
select [On-line].
Is the power cord
disconnected from the
machine?
Switch the main power and power off, and
then firmly plug the power cord into the
connector of the machine and power outlet.
Then switch the main power and power on.
Refer to "Power Source" (P.34).
The <Data>
indicator does not
light even though
you instructed the
machine to print.
Is the interface cable
connected?
Check the interface cable connection.
Is the computer's
environment correctly set?
Check the computer environment such as
print driver settings.
Is the required port status set
to [Enabled]?
Check the status of the port to use, and then
set the port status to [Enabled].
Refer to "Port Settings" (P.324).
Paper is not fed
from Tray 5.
Is the specified size paper
loaded in the tray?
Follow the instructions displayed to load
paper of correct size, and then try again.
Refer to "Loading Paper in Tray 5 (Bypass
Tray)" (P.211).
Unsatisfactory
print quality.
A probable cause is an image
defect.
Resolve the problem by referring to "Image
Quality Trouble".
Refer to "Image Quality Trouble" (P.516).
Unable to print
text correctly.
(Text is garbled.)
Non-standard fonts are used
for printing.
Check the application or print driver settings.
If PostScript is being used, download the
required fonts.
Unable to insert
or remove a paper
tray.
Did you open a cover or turn
the machine off during
printing?
Do not forcibly insert or remove the paper
tray. Switch off the power. In a few seconds,
switch on the power. When the machine is
ready to receive data, insert or remove the
paper tray.
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