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Status Code
Status Code Cause and Remedy
016-776
[Cause] An error occurred during image conversion processing.
[Remedy] For errors occurring when forwarding with Store to Folder: The image conversion
processing for the part of the data may be completed. Retrieve each converted page from
the folder using Dell Printer Configuration Web Tool.
For more information, refer to "Configuring Machine Settings Using Dell Printer Configuration
Web Tool" (P.421).
For errors occurring after instructing encryption or signature using a certificate:
Take one of the following measures:
• Check whether the certificate is valid.
• Set the correct date and time on the machine.
016-777
[Cause] A hard disk error occurred during image processing.
[Remedy] The hard disk may be defective. To replace the hard disk, contact Customer Support at
dell.com/contactdell.
016-778
[Cause] The conversion processing of the scanned image was interrupted because of insufficient
disk space.
[Remedy] Delete unnecessary data from the hard disk to free up disk space.
016-779
[Cause] An error occurred during scanned image conversion processing.
[Remedy] Retry scanning. If using large-size paper such as A3 with [Resolution] set to [600 dpi],
specify [Resolution] to [400 dpi] or lower in [Layout Adjustment]. If the error still is not
resolved, contact Customer Support at dell.com/contactdell.
016-780
[Cause] A hard disk error occurred during scanned image conversion processing.
[Remedy] The hard disk may be defective. To replace the hard disk, contact Customer Support at
dell.com/contactdell.
016-781
[Cause] Probable causes are as follows:
1)The mail server cannot be found during e-mail sending (TCP/IP session establishment
failed).
2)The machine received an SMTP server error from the mail server during e-mail
sending.
[Remedy] 1)Take one of the following measures:
- Check whether the network cables are plugged in securely.
- Check whether the IP address of the SMTP server is correct when an IP address is
used for server specification.
2)Enter the host name of the machine using ASCII characters.
Available ASCII characters are follows:
- alphabets
- numerals
Check whether or not ASCII characters are used in [Tools] > [System Settings] >
[Connectivity & Network Setup] > [Machine's E-mail Address / Host Name].
016-786
[Cause] When using the Scan feature, the machine could not write the file to the hard disk.
[Remedy] Take one of the following measures:
• Switch off the machine power, make sure that the touch screen is blank, and then
switch on the machine power.
• Load paper on the paper tray as necessary.
• If the error occurs when sending an e-mail, take one of the following measures:
- Lower the resolution.
- Reduce the size.
- Reduce the number of pages, and divide the job into several e-mails to send.
- Send the job by setting [Color Scanning] to [Black & White].
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