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22 Problem Solving
When you cannot print
Cause Check point Remedy
The machine is processing a
print job from a different
computer.
(When [SMB (Spool)] is set to
[Off])
Confirm whether the machine
is processing a print job. (A
write error dialog is displayed to
indicate that there is no room
to store your print job.)
Wait until the machine
completes processing the print
job, or change the machine
setting to the [Spool] mode.
The connections to the
machine exceeded the
maximum number allowed.
Confirm whether the machine
is processing simultaneous
requests (print requests, status
queries, etc.) from multiple
computers. (A write error
dialog is displayed to indicate
that no more remote
computers can be connected.)
Wait for a while and try
printing again.
When you cannot delete documents from the [Print] window
Cause Check point Remedy
You are trying to delete all
print data displayed in the
[Print] window. (Only the
system administrator is allowed
to delete all data.)
Confirm whether you are trying
to delete the print data from
the [Print] menu. ([Cancel All
Documents] menu.)
Select the print data to delete,
and delete from the
[Document] menu in the
[Print] window. (Select
[Cancel].)
The print data has a different
owner.
Confirm whether the name
displayed as the owner for the
selected print data and the
user's login name to Windows
are the same.
Login to Windows using the
name displayed as the owner of
the print data, and then delete
the print data.
Others
Symptom Remedy
The message "Unknown
document name" is displayed
for the job name in the job
history instead of the correct
job name.
Change the setting of the SMB receiving buffer to [Hard Disk
Spool] or [Memory Spool].
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