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22 Problem Solving
Status Code Cause and Remedy
016-788
[Cause] Failed to retrieve a file from the Web browser.
[Remedy] Take one of the following measures, and then execute the operation again:
• Reload the browser page.
• Restart the browser.
• Switch off the machine power, make sure that the touch screen is blank, and then
switch on the machine power.
016-790
[Cause] Unable to send an e-mail with Split Send because of exceeding the maximum number
of splits allowed.
[Remedy] Take one of the following measures:
• Reduce the file size for [Quality / File Size].
• Increase the value for [Maximum Split Count].
For more information on [Maximum Split Count], refer to "Maximum Split Count" (P.369).
016-792
[Cause] Failed to acquire the specified job history when printing a Job Report.
[Remedy] The specified job history does not exist.
016-794
[Cause] Media is not inserted correctly.
[Remedy] Check whether the media is inserted correctly.
016-795
016-796
016-797
[Cause] An error occurred when reading the data on the media.
[Remedy] On a computer, confirm the content recorded on the media.
016-799
[Cause] An invalid print parameter is included in the print data of the application, or the print
data and the Print Setup settings may not match.
[Remedy] Check the print data of the application and the Print Setup settings, and try printing
again.
017-700
[Cause] ThinPrint.Engine connection timed out.
[Remedy] Confirm the connection to the ThinPrint.Engine.
017-701
[Cause] An error occurred while connecting to ThinPrint.Engine.
[Remedy] Confirm the connection to the ThinPrint.Engine.
017-702
[Cause] The data sent to ThinPrint.Engine is invalid.
[Remedy] Confirm the connection to the ThinPrint.Engine.
017-703
[Cause] The print data sent from ThinPrint.Engine exceeded the maximum size of the machine.
[Remedy] Split the job, and try printing again.
017-704
[Cause] An internal error occurred.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. Send the job again.
017-705
017-706
017-707
017-708
[Cause] ThinPrint.Engine SSL authentication error.
[Remedy] Check the server certificate information (expiry date and address) that is registered to
ThinPrint.Engine.
017-709
[Cause] An SSL communication error occurred between ThinPrint.Engine and the machine.
[Remedy] Check the settings of the machine.
017-713
[Cause] The SMTP server does not support STARTTLS.
[Remedy] Change SSL/TLS communication setting to other than [STARTTLS].
570