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22 Problem Solving
Status Code Cause and Remedy
018-719
[Cause] An LDAP server protocol error occurred as a result of the Address Book operation. The
server returned RFC2251 Result Message No "19" (constraint violation) for Address
Book query.
[Remedy] The LDAP server has an attribute problem. Have your network administrator confirm
the LDAP server status.
018-720
[Cause] An LDAP server protocol error occurred as a result of the Address Book operation. The
server returned RFC2251 Result Message No "20" (attribute exists) for Address Book
query.
[Remedy] The LDAP server has an attribute problem. Have your network administrator confirm
the LDAP server status.
018-721
[Cause] An LDAP server protocol error occurred as a result of the Address Book operation. The
server returned RFC2251 Result Message No "21" (invalid syntax) for Address Book
query.
[Remedy] The LDAP server has an attribute problem. Have your network administrator confirm
the LDAP server status.
018-725
[Cause] The user password set in the Kerberos server expired.
[Remedy] Extend the expiration date of the password.
018-726
[Cause] The root (or intermediate) CA certificate on the smart card is not registered on the
machine.
[Remedy] Register the root (or intermediate) CA certificate on the smart card on the machine.
018-728
[Cause] Authentication by the Kerberos server failed.
[Remedy] Take one of the following measures:
• When the root CA certificate of the KDC certificate is not registered, register the root
CA certificate.
• When the KDC certificate is revoked, update the KDC certificate of the server.
• Confirm that the address of the Kerberos server set in the machine and the address on
the KDC certificate of the server match.
018-732
[Cause] An LDAP server protocol error occurred as a result of the Address Book operation. The
server returned RFC2251 Result Message No "32" (no such object) for Address Book
query.
[Remedy] The specified e-mail address does not exist. Confirm the e-mail address you entered or
the e-mail address registered on the LDAP server.
018-733
[Cause] An LDAP server protocol error occurred as a result of the Address Book operation. The
server returned RFC2251 Result Message No "33" (incorrect alias) for Address Book
query.
[Remedy] The LDAP server has a name problem. Have your network administrator confirm the
LDAP server status.
018-734
[Cause] An LDAP server protocol error occurred as a result of the Address Book operation. The
server returned RFC2251 Result Message No "34" (invalid DN syntax) for Address Book
query.
[Remedy] The LDAP server has a name problem. Confirm the user name and password to cancel
an incorrect password. If the error still is not resolved, have your network administrator
confirm the authentication settings and status of the LDAP server.
018-735
[Cause] An LDAP server protocol error occurred as a result of the Address Book operation. The
server returned RFC2251 Result Message No "35" (object is leaf) for Address Book query.
[Remedy] The LDAP server has a name problem. Have your network administrator confirm the
LDAP server status.
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