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Image Quality Trouble
Symptom Cause Remedy
The entire paper
area is printed
black.
The drum cartridge has
deteriorated or is damaged.
Replace the drum cartridge with a new one.
Refer to "Replacing Drum Cartridges C, M,
Y, or K" (P.223).
High-voltage power supply
may have malfunctioned.
Contact Customer Support at
dell.com/contactdell.
Nothing is
printed.
Two or more sheets of paper
are being fed simultaneously
(double-feed).
Fan the paper well and load it again.
Refer to "Loading Paper" (P.207).
No toner remains in the toner
cartridge.
Replace the toner cartridge with a new one.
Refer to "Replacing Toner Cartridges"
(P.219).
Power supply or high-voltage
power supply may have
malfunctioned.
Contact Customer Support at
dell.com/contactdell.
White areas or
white or colored
stripes appear.
The paper is damp. Replace the paper with new one.
Refer to "Loading Paper" (P.207).
The paper is unsuitable. Load suitable paper.
Refer to "Loading Paper" (P.207).
The entire output
is faint.
When Tray 5 is used, the size
and type of the loaded paper
are different from the settings
on the print driver.
Load paper of the correct type and size into
Tray 5.
Refer to "Loading Paper in Tray 5 (Bypass
Tray)" (P.211).
Two or more sheets may be
fed simultaneously.
Fan the paper well and load it again.
Refer to "Loading Paper" (P.207).
Paper becomes
wrinkled.
The paper is unsuitable. Replace the paper with new one.
Refer to "Loading Paper" (P.207).
Paper has been added to the
paper loaded.
The paper is damp.
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