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Status Code
Status Code Cause and Remedy
016-528
[Cause] You are logged out of the smart card authentication mode while scanning the data with
a digital signature.
[Remedy] Log in to the machine with the smart card, and then execute the operation again.
016-529
[Cause] An error occurred when connecting to the Remote Download server. There was no
response from the server within the specified time (45 seconds).
[Remedy] Confirm the network connection. Check whether the Remote Download server is
correctly set on the network.
016-533
[Cause] Kerberos server authentication protocol error
[Remedy] The time difference between the machine and the Kerberos server exceeded the clock
skew limit value set on the Kerberos server. Check whether the clocks on the machine
and Kerberos server are correctly set. Also check whether the summer time and the time
zone are correctly set on the machine and Kerberos server.
016-534
[Cause] Kerberos server authentication protocol error
[Remedy] The domain set on the machine does not exist on the Kerberos server, or the Kerberos
server address set on the machine is invalid for connection. Check whether the domain
name and the server address have been correctly set on the machine. For connection to
Windows 2000 or Windows 2003 Server, specify the domain name in uppercase.
016-535
[Cause] The specified file does not exist on the Remote Download server.
[Remedy] Confirm the file.
016-536
[Cause] An error occurred when accessing the DNS prior to connecting to the Remote Download
server.
[Remedy] Confirm the connection with the DNS. Also check whether the Remote Download
server name is registered to the DNS.
016-537
[Cause] Could not connect to the Remote Download server. The port of the destination Remote
Download server is not open.
[Remedy] Confirm the port in the network settings.
016-538
[Cause] An error occurred when writing the remote download file to the hard disk. The file
obtained from the Remote Download server could not be written to the hard disk.
[Remedy] Confirm the amount of available space, and delete files that are no longer required.
Alternatively, replace the hard disk.
016-539
[Cause] Kerberos server authentication protocol error
[Remedy] An error occurred in the software. Contact Customer Support at dell.com/contactdell.
016-546
[Cause] A Local User tried to obtain the information of another user.
[Remedy] Contact Customer Support at dell.com/contactdell.
016-559
[Cause] A remote download parameter error occurred. An invalid value is set for essential system
data.
[Remedy] Confirm the settings for essential system data.
016-562
[Cause] Multiple entries containing the same smart card information were found in the guest
database of Active Directory.
[Remedy] Correct the guest database entries of Active Directory so that they do not contain the
same smart card information.
016-564
[Cause] Failed to authenticate the Remote Download server.
[Remedy] Confirm the login name and password to access the Remote Download server. If the
error still is not resolved, contact Customer Support at dell.com/contactdell.
561