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Trouble during Copying
Trouble during Copying
This section describes how to resolve copy problems.
Unable to Copy
If you cannot copy a document, identify the symptom in the following table to perform the
remedy.
Symptom Cause Remedy
The document is
not correctly fed
from the
document feeder.
The document is too small. The minimum size of document that can be
loaded on the document feeder is 139.7 x 210
mm (A5, A5 , 5.5 x 8.5, 5.5 x 8.5 ).
Refer to "Copying Procedure" (P.50).
The document type is
unsuitable.
The document feeder does not feed irregular
sized documents, business cards,
transparencies, or thin documents.
In addition, the document feeder does not
feed documents with sticky tags, paper clips,
or adhesive tape.
Refer to "Copying Procedure" (P.50).
The document guides are set
in incorrect positions.
Adjust the document guides to the
document.
Refer to "Copying Procedure" (P.50).
A piece of torn paper remains
in the document feeder.
Open the document feeder cover, and remove
the piece.
Refer to "Document Jams" (P.624).
Documents of mixed sizes are
loaded.
When loading documents of mixed sizes, be
sure to set [Mixed Size Originals] to [On].
Otherwise, a paper jam will occur.
Refer to "Mixed Size Originals (Scanning
Different Size Documents Simultaneously)"
(P.89).
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