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22 Problem Solving
Status Code Cause and Remedy
027-525
[Cause] During forwarding using SMB of the Scan to PC service, a file could not be deleted from
the SMB server because of one of the following reasons:
• The file does not exist.
•The file is opened.
• The specified file name is being used as a directory.
[Remedy] Check whether the file is not being used by another user at the specified save location.
027-526
[Cause] The machine failed to delete the lock directory on the SMB server while transferring data
using SMB of the Scan to PC service.
[Remedy] If the lock directory (*.LCK) exists in the destination, delete it manually, and then
execute the operation again.
027-527
[Cause] During forwarding using SMB of the Scan to PC service, a folder could not be deleted
from the SMB server because of one of the following reasons:
• The file does not exist.
• The directory is not empty.
• The specified directory name does not exist.
[Remedy] Check whether the file is not being used by another user at the specified save location.
027-528
[Cause] The machine failed to transfer data using SMB of the Scan to PC service because no
space is available at the save location on the SMB server.
[Remedy] Check whether the save location has free space.
027-529
[Cause] The machine failed to transfer data using SMB of the Scan to PC service because an
unexpected error has been received from the SMB server, or an unexpected internal error
has occurred on the machine.
[Remedy] Log into the server from another computer using the same user name, to confirm
whether a file can be written into the same save location on the server. If the error still
is not resolved, it may be an internal error. Contact Customer Support at
dell.com/contactdell.
027-530
[Cause] There are duplicate file names.
[Do Not Save] is set as a handling method when names are duplicated for scanned files.
[Remedy] Set the process to be executed in case of a file name duplication to other than [Do Not
Save].
027-531
[Cause] Detected an incorrect filing policy (when add was selected) after connecting to the
server.
[Remedy] When [Rename New File] is set as the process to be executed in case of a file name
duplication, confirm that the file format is not multi-page.
027-532
[Cause] Failed to access the NEXTNAME.DAT file.
[Remedy] When [Rename New File] is set as the process to be executed in case of a file name
duplication, check the NEXTNAME.DAT file is correct.
027-533
[Cause] An internal error occurred.
[Remedy] Execute the operation again. If the error still is not resolved, contact Customer Support
at dell.com/contactdell.
027-543
[Cause] The SMB server (NetBIOS) name is invalid.
[Remedy] Check whether the server name of the SMB server is correct.
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