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Status Code
Status Code Cause and Remedy
017-714
[Cause] SSL connection to the SMTP server failed.
[Remedy] Confirm whether the SMTP server supports SSL connection. If the server supports it,
check the port number of the SMTP server. If the error still is not resolved, contact
Customer Support at dell.com/contactdell.
017-715
[Cause] SMTP server SSL authentication error. The server certificate is invalid.
[Remedy] Use the valid SSL server certificate of the SMTP server. You can avoid this error by
setting [SMTP - SSL / TLS Communication] in [SSL / TLS Settings] to [Disabled],
however the validity of the server cannot be warranted.
017-716
[Cause] SMTP server SSL authentication error. It is before the valid period of the server
certificate.
[Remedy] Use the valid SSL server certificate of the SMTP server. You can avoid this error by
setting [SMTP - SSL / TLS Communication] in [SSL / TLS Settings] to [Disabled],
however the validity of the server cannot be warranted.
017-717
[Cause] SMTP server SSL authentication error. The server certificate expired.
[Remedy] Use the valid SSL server certificate of the SMTP server. You can avoid this error by
setting [SMTP - SSL / TLS Communication] under [SSL / TLS Settings] to [Disabled],
however the validity of the server cannot be warranted.
017-718
[Cause] SMTP server SSL authentication error. The server name and certificate do not match.
[Remedy] Use the valid SSL server certificate of the SMTP server. You can avoid this error by
setting [SMTP - SSL / TLS Communication] in [SSL / TLS Settings] to [Disabled],
however the validity of the server cannot be warranted.
017-719
[Cause] SMTP server SSL authentication error. SSL authentication internal error.
[Remedy] Execute the operation again. If the error still is not resolved, contact Customer Support
at dell.com/contactdell.
018-400
[Cause] Although IPSec is enabled, the IPSec settings are inconsistent.
• Although [Authenticate by Preshared Key] is set in [IKE Authentication Method], a
passcode is not set.
• Although [Authenticate by Digital Signature] is set in [IKE Authentication Method],
an IPSec certificate is not set.
[Remedy] Remove the inconsistency of the IPSec settings, and enable IPSec again.
• When [Authenticate by Preshared Key] is set in [IKE Authentication Method], set the
passcode.
• When [Authenticate by Digital Signature] is set in [IKE Authentication Method], set
an IPSec certificate.
018-405
[Cause] An error occurred during LDAP authentication.
[Remedy] The account is disabled in the active directory of the authentication server, or the access
is set to disabled. Consult your network administrator.
018-500
[Cause] The certificate does not exist in the authentication server.
[Remedy] Configure the server certificate. Or, cancel authentication.
018-501
[Cause] Communications with the CA server set in the machine failed.
[Remedy] Check the network connection and the address of the CA server.
018-502
[Cause] The machine failed to transfer data using SMB of the Scan to PC service because
computers allowed to login are restricted.
[Remedy] Confirm the property information for the specified user, and check whether the
computers allowed to login to the server are restricted.
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