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Problem Solving
Problem Solving
This section describes problems that may occur with the machine and their solutions.
Troubleshooting
Symptom Remedy
An authentication popup is shown when a
folder is selected.
Check the following administrator level settings:
• If [Check Folder Passcode] is [On]:
Select [Tools] > [Setup] > [Create Folder]
and make sure that [Check Folder Passcode]
are all set to [Off] under Folder 191 to 198.
• If [Retrieve Files from Folder] is [Locked]:
Select [Tools] > [Authentication / Security
Settings] > [Authentication] > [Access
Control] > [Feature Access] and make sure
that [Retrieve Files from Folder] is set to
[Unlocked].
The created folder does not appear on the
[Home] screen of My Forms.
Create folders between No. 191 and 198.
View Detailed Information
Detailed information for the My Forms feature may be required upon contacting us. Follow
the procedures below to view the detailed information.
1
Select [My Forms] on the [Home] screen.
2
Press the <Dial Pause> button on the control panel for over five seconds.
3
View the information on the screen.
4
Note the information.
5
Select [Close].
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