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22 Problem Solving
Status Code Cause and Remedy
027-728
[Cause] The number of files that are to be sent to external services exceeded the maximum
number.
[Remedy] Reduce the number of files, and send them again.
027-730
[Cause] The number of the document pages attached to the SMTP mail exceeds the maximum
number of pages allowed for the Split Send feature.
[Remedy] Increase the number of pages allowed for the Split Send feature, or reduce the number
of the document pages.
027-735
[Cause] The data transfer using SSL is specified, but the SSL setting of the machine is disabled.
[Remedy] Enable the SSL setting, or specify HTTP for the transfer protocol.
027-736
[Cause] The server certificate verification feature of the machine is disabled when the server
certificate verification is required.
[Remedy] Enable the server certificate validation. Or, disable the server certificate validation for
data transfer.
027-750
[Cause] Attempted to execute a fax or print transmission to the scanned document.
[Remedy] The Fax or Print features are unavailable for scanned documents. Set the job flow
correctly.
027-751
[Cause] An error occurred during job flow processing.
[Remedy] Confirm the settings of the job flow.
027-752
[Cause] A mandatory entry field is blank in the job flow.
[Remedy] Take one of the following measures:
• Do not link folders to job flows that have mandatory entry fields.
• Set the default values to the mandatory fields of the job flow.
027-753
[Cause] 1)Attempted to execute the service while the port necessary for the job flow is either
deactivated or disabled.
2)Attempted to execute a job flow to send e-mail using the Encryption or Digital
Signature feature while S/MIME communication is disabled.
[Remedy] For 1), have your system administrator confirm the port status.
For 2), enable S/MIME communication, or modify the job flow so that e-mail is sent by
not using the Encryption or Digital Signature feature.
027-754
[Cause] [PDF Signature] is set inconsistency in the job flow.
[Remedy] Check the PDF signatures for both the system data settings (machine's current settings)
and the executed job flow settings. If these settings differ, coordinate them.
027-761
[Cause] An on-demand print job was sent to the machine using the Web Applications feature,
but the time interval from receiving the print job until starting the print processing
exceeded the time limit specified on the machine.
[Remedy] When multiple documents are to be printed, reduce the number of documents, and
then execute the operation again. If the error still is not resolved, enter the System
Administration mode, and then select [System Settings] > [Common Service Settings]
> [Machine Clock / Timers] > [Print-On-Demand Duration], and specify a larger value
or "0".
When on-demand printing is executed using the Web Application feature, the print
processing time is limited. Consequently if many documents are to be printed or if print
processing takes time, a timeout may occur before all the data are received. To resolve
this problem, change the time limit value according to the document volume and type.
If the error still is not resolved, contact Customer Support at dell.com/contactdell.
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