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Introduction
HP ProCurve Networking support
HP ProCurve Networking support
HP ProCurve Networking offers support 24 hours a day, seven days a week through a number
of automated electronic services. See the Customer Support/Warranty booklet included with
your product. The HP ProCurve Networking Web site, www.procurve.com/customercare
provides up-to-date support information. Additionally, your HP-authorized network reseller
can provide you with assistance, both with services that they offer and with services offered
by HP.
Before contacting support
To make the support process most efficient, before calling your networking dealer or HP
Support, you first should collect the following information:
Collect this information Where to find it
Product identification. On the rear of the product.
Software version. The product management tool Login page.
Network topology map, including the
addresses assigned to all relevant devices.
Your network administrator.
Getting started
Get started by following the directions in the relevant guide as follows:
Product Guide to use
MSM710, MSM730, MSM750 The provided Quickstart.
MSM760, MSM765zl The provided Installation and Getting Started Guide.
Then continue with the next chapter of this guide.
Online documentation
For the latest documentation, visit the HP ProCurve Networking manuals Web page at:
www.procurve.com/manuals.
Note The MSM317 Access Device consists of both a controlled-mode-only access point and an
integrated Ethernet switch. Where appropriate, this guide makes reference to the MSM317
Installation and Getting Started Guide which must be used in conjunction with this guide
when working with the MSM317.
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