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Chapter 3 - Monitoring On Going Conferences
3-2
General Monitoring
Monitoring a conference enables you to keep track of its participants and its
progress. When monitoring a conference, you can check whether all its
participants are correctly connected and whether errors and faults have
occurred.
The MGC Manager allows operators to monitor several On Going
Conferences simultaneously. Conference chairpersons can monitor only the
conference to which they are connected by using the WebCommander
application.
You can use the MGC Manager to monitor both unattended and attended
conferences. Participants in unattended conferences usually connect to a
conference without the operator’s assistance. In an unattended conference
with an assigned IVR Service, operations are performed using DTMF codes
and/or are managed by the chairperson of the conference. Unattended
participants can be in two states: Greeting and Conferencing.
In attended conferences, the connection to the conference is controlled by the
Operator. In this mode, the participants are moved from one stage to another
by the operator using one of the following methods:
• interactive drag-and-drop
• using the right-click pop-up menu
• using the Participants Queue window
For detailed description of attended Audio Only conferences, see Chapter 7,
“Attended Conferencing”.