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Chapter 6 - IVR and Entry Queue Services
6-20
If you have enabled the Welcome Message option, select the following
options and files:
Table 6-4: IVR Service Properties - Welcome Message
Field/Option Description
General Welcome
Message
• None – to skip the General Welcome message
(for example, if the participant already heard the
message in the Entry Queue).
• Select the Message – to be played when the
participant first connects to the conferencing
service and enters the conference IVR queue.
The list includes all the audio files that were
downloaded to the MGC unit’s memory for this
Message type. The file can also be downloaded
now.
Conference
Welcome Message
Select this option to enable a conference-specific
message. When cleared, no message is played when
the participant enters the conference.
If you have enabled the conference-specific
message, select the message the participant will hear
when connecting to the conference. The list includes
all the audio files that were downloaded to the MGC
unit’s memory for this Message type. The file can also
be downloaded now.
On Hold for
Operator
Assistance
Select this option, to automatically place participants
on hold when connecting to the conference, and wait
for the operator to move them to the destination
conference. While on hold, participants hear
background music (if this feature is enabled).
Selecting this option results in the Attended
conferencing. For a detailed description, see
Chapter 7, “Attended Conferencing”.