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MGC Manager User’s Guide - VoicePlus Edition
6-9
Defining IVR Software Module Properties
The audio messages and prompts played to participants can be recorded in
different languages. You can create IVR Message Services and Entry Queue
Services for different languages and assign them to different conferences,
allowing participants who connect to a conference to hear the messages in the
preferred language. Language settings are defined per service and therefore
are the same for a given conference; that is, all the participants in the same
conference or in the same Entry Queue will hear audio messages and prompts
in the selected language.
The IVR Properties enable you to define the languages that will be used in
any of the IVR Message Services or Entry Queue Services. Several IVR
Messages can use the same language, but only one language may be selected
for an IVR Message Service or an Entry Queue Service.
The IVR Properties function also enables you to select the audio file to be
used for each message type in each language, and to download the messages
to the MCU memory.
The IVR Properties are defined for both IVR Services and Entry Queue
Services.
To define the IVR Properties:
1. Expand the MCU Configuration tree.
2. Right-click the IVR Msg Services icon and the click Properties.