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MGC Manager User’s Guide - VoicePlus Edition
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The Attended Participants Dialog Box
To connect participants waiting in the Participants Queue to the appropriate
conference, the operator must move the participant to the Operator conference
(Attend state) to talk to the participant and find out the name or details of the
destination conference. In addition the operator usually needs to enter the
participant’s general parameters such as name, email, billing information, and
more. Once the information is entered and the target conference is identified,
the participant is moved to that conference, and the operator moves the next
participant in line to the Operator conference.
To move a participant to the Operator conference:
• In the Participants Queue list (in the Browser pane) or in the
Participants Queue window, double-click the icon of the participant you
want to move to the Operator conference.
The participant is automatically moved to the Operator conference and
the Attended Participant window opens.
An active Operator conference must run on the same MCU as the Participants
Queue to be able to assist Participants waiting in the Participants Queue.
Attended participant
parameters
Operator options
Conferences list
Action options