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Chapter 6 - IVR and Entry Queue Services
6-16
Setting IVR Message Services
The MGC system is shipped with default IVR Service and audio files.
An IVR Message Service contains the audio message set for the menu-driven
scripts and music input from an external device (background music).
You can create a new IVR Message Service when you want to customize
audio messages, or when you want to modify the IVR system behavior.
For example, a special IVR Message Service can be set for each supported
language or for different conference behaviors. Different messages can be
created for weekdays and holidays, or special announcements.
You can define up to 30 IVR Services for a single MCU.
Defining a New IVR Message Service
To define a new IVR Message Service:
1. Expand the MCU Configuration tree.
2. Right-click the IVR Msg Services icon and then click New IVR Service.
Before you define a new IVR Message Service, ensure that the required audio
and video files are prepared and converted into.aca format files; otherwise you will
not be able to list or select them during the definition process.