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MGC Manager User’s Guide - VoicePlus Edition
6-29
The Operator Assistance dialog box opens.
17. Select Enable Operator Assistance to allow the operator to assist
participants waiting in the IVR queue, or during the On Going
Conference when requesting help.
18. When this option is enabled, select various audio messages to be played
when the participant fails to enter the correct conference password. .
Table 6-8: IVR Service Properties - Operator Assistance
Field/Option Description
Operator
Assistance
Indication
Message
If the Operator Assistance option is enabled, select the
appropriate audio file to be played to the participant in
the following instances:
• The participant requested help
• The participant failed to enter the correct conference
entry password and the “Enable Operator
assistance on Password Failure” option is selected
in this dialog box
• The “On Hold for Operator Assistance option is
selected in the IVR - Welcome Message dialog box.
Disconnection
Message
If the Operator Assistance option is disabled, select the
appropriate audio file to be played when the participant
fails to enter the correct conference password and is
disconnected from the conference.