Filter
Top Products
MGC Manager User’s Guide - VoicePlus Edition
4-35
Managing Question-and-Answer Sessions
The Question-and-Answer (Q&A) session provides a method of organizing
the participants questions or comments during a lecture or a large conference.
During a typical large conference or lecture, all participants excluding the
lecturer or the main speaker, are muted by the system. A participant who
wants to ask a question or comment on the subject being discussed, presses
the appropriate code on the DTMF input device (the default code is *22) to
enter the Q&A queue. Participants queue in the order in which they have
requested to ask a question.
You can also place participants in the Q&A queue from the MGC Manager
application using the Q&A toolbar.
Once the participant is in the Q&A queue, you can select them to ask the
question or let the next participant in line ask the question. If the participant is
muted by the MCU, for example in the Exclusive Speaker mode, you have to
unmute the participant before you let him or her ask the question.
You can stop the questioner any time during the question, or you can end the
current Q&A session by selecting the appropriate function in the MGC
Manager application. The chairperson can end the Q&A session using the
appropriate code on the DTMF input device.
You can also end the session by clearing the Q&A queue.
You can change the position of the participants in the queue, moving a
selected participant’s position up or down the queue or to the first or last
position in the queue.
Controlling Q&A Queues with the Toolbar
You can easily manage the Q&A queues using the dedicated toolbar. Enable
this toolbar by clicking a participant icon in an On Going Conference or by
clicking the icon of a participant waiting in the Q&A queue.
• A Q&A session requires the use of a DTMF input device.
• The Q&A session managing options are applicable only to conferences with
an assigned IVR Service running on an Audio+ card.