Filter
Top Products
MGC Manager User’s Guide - VoicePlus Edition
7-15
Using Participants Queue Filters
You can determine the types of participants to be displayed in the Participants
Queue window by creating filters that set criteria according to which
participants appear in the list.
Use the Participants Queue window to view participants connecting to a
specific Entry Queue according to the Entry Queue’s dial-in number, or
according to a specific status.
Filters may be used in two modes: when you are connected to the database
and locally without logging into the database.
When you are connected to the database, filters created and saved in the past
may be used for the current session.
If you are not connected to the database, you can only create a filter to be used
immediately and locally - without being able to save the filter for future use or
add it to the list of filters.
Two types of filters may be defined: Personal Filters and Public Filters.
Personal Filters are created by operators for their personal use.
Public Filters can only be defined by a database user with permission to create
Public filters and who has logged into the database.
To define Participants Queue filters in the Database:
The default Filter is All - all participants waiting in the Participants Queue
appear in the Participants Queue window. You can create a new filter and
save it for future use.
1. If you are not already logged in, log into the database.
2. In the MGC Manager window, from the Filter toolbar, in the Filter list
select New Filter.
For more details about defining permissions to create public filters, see the
MGC Manager User’s Guide, Vol. II, Chapter 6, “Defining Permissions”.