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MGC Manager User’s Guide - VoicePlus Edition
6-27
Chairperson
Help Menu 1
A help menu which is played on chairperson’s request.
Lists operations that can be performed by the
chairperson (and their respective DTMF codes) to
participants requesting it. The playback can be stopped
anytime.
The length of a voice message that can be recorded for
a Help file is limited to 30 seconds. To overcome this
limitation, two audio files can be played one after
another as a single menu. Grouping of two audio files
into one help menu can be done for the chairperson
help menu as well as for the participant help menu.
If you configure two help menu messages, they will be
heard in sequence as one menu.
Chairperson Help Menu 1 is the first file that will be
played.
The help menus are usually recorded by the
conferencing service provider as voice massages and
are configured as any other voice message in the
system.
Note: If you intend to modify the default DTMF codes,
the default voice message files for the help menus that
are shipped with the system will have to be replaced
with new recordings that list the new DTMF codes.
Chairperson
Help Menu 2
The audio file containing additional DTMF codes that
can be used by the chairperson when two help menu
messages are recorded for the chairperson operation.
This file will be played after the file assigned to the
Chairperson Help Menu 1.
Participant
Menu 1
The audio file listing DTMF codes that can be used by
the participant. The length of a voice message that can
be recorded for a Help file is limited to 30 seconds. To
overcome this limitation, two audio files can be played
one after another as a single menu.
Participant Menu 1 is the first file that will be played.
Table 6-7: IVR Service Properties - General Messages (Continued)
Message Type Message Description