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Chapter 6 - IVR and Entry Queue Services
6-48
Connecting to a Conference from an Entry Queue
When a conference is accessed through an Entry Queue and an IVR Service is
assigned to the conference, the connection to the conference is made in two
stages. In the first stage, the participants connect to the Entry Queue where
they are routed to their destination conference according to the conference
Numeric ID or password, depending on the MCU configuration. In the second
stage, the participant is prompted for the conference password and the
chairperson password. The participant can also be prompted for additional
information.
To minimize the number of voice prompts to which the caller has to respond
before connecting to the conference, it is recommended to exclude from the
IVR Service prompts that are part of the Entry Queue Service, such as the
general Welcome message.
To enable the touch-tone commands from the participant’s telephone during an
On Going Conference, an IVR Service must be assigned to the conference.