Filter
Top Products
MGC Manager User’s Guide - Volume I
v
Dialing in to an Entry Queue ......................................................5-19
IVR and Entry Queue Services . . . . . . . . . . . . . . . . . . . . . . . 6-1
Conference Access .......................................................................6-2
Directly ..................................................................................6-2
IVR Queue Access .................................................................6-2
Entry Queue Access ...............................................................6-2
IVR/Entry Queue Stages ........................................................6-3
Operations Performed Using IVR Services ..................................6-3
Using Roll Call .............................................................................6-5
Using SilenceIT ............................................................................6-6
IVR Requirements ...............................................................................6-8
Hardware ......................................................................................6-8
Audio File Conversion .................................................................6-8
Defining IVR Software Module Properties .........................................6-9
Setting IVR Message Services ...........................................................6-16
Defining a New IVR Message Service ......................................6-16
Listing IVR Message Services ...................................................6-36
Setting an IVR Message Service as Default ...............................6-37
Modifying IVR Message Service Properties ..............................6-38
Assigning IVR Services to Conferences ....................................6-39
Defining a New Entry Queue Message Service .................................6-40
Assigning Entry Queue Services to an Entry Queue ..................6-47
Connecting to a Conference from an Entry Queue ....................6-48
Viewing the Audio Messages Status ..................................................6-49
Printing IVR/DTMF Codes ................................................................6-51
Default IVR Prompts and Messages ..................................................6-53
Attended Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Requirements for an Attended Conference ..........................................7-3
Defining an Operator Conference ........................................................7-5
Setting the Participants Connection to the Conference to Attended
Mode ....................................................................................................7-9
Setting the Entry Queue to Attended Mode .................................7-9
Setting the Conference Connection to Attended Mode ..............7-10