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Chapter 6 - IVR and Entry Queue Services
6-46
12. Select the Enable Operator Assistance on Failure check box to enable
operator assistance when the participant fails to correctly access the
conference. When this option is cleared, a participant who failed all
password attempts will be automatically disconnected from the
conference, after hearing the disconnection message.
13. Click Finish to complete the Entry Queue Service definition.
The new Entry Queue Service is added to the IVR Message Services list.
Table 6-14: IVR Properties - Operator Assistance Messages
Field/Option Description
Operator
Assistance
Indication
Message
Select the audio file to be played to the participant
when:
• The participant requested help.
• The participant entered an incorrect conference
password.
• The On Hold for Operator Assistance option is
selected in the IVR - Welcome Message dialog box.
Disconnection
Message
If the Enable Operator Assistance on Password Failure
option is disabled, select the audio file to be played
when the participant enters an incorrect password and
is to be disconnected from the conference.