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Chapter 6 - IVR and Entry Queue Services
6-34
26. Click Next.
The DTMF Codes dialog box opens. This dialog box lists the default
DTMF codes for the various functions that can be performed during the
audio conference by all participants or by the chairperson.
A combination of digits activates a function, for example, *70 activates
the Lock Conference feature. For each function, you can modify the
DTMF code and the permission.
Adjust SilenceIT
Sensitivity and
Unmute
Select this check box to enable the option to adjust
(reduce) the SilenceIT sensitivity and to return to the
conference unmuted. The noise detection sensitivity
remains at the adjusted level until the end of the
conference. Then select the message that indicates
the DTMF code to use.
The default voice message is: “Press 3 to reduce the
noise detection level and return to the conference.”
Disable SilenceIT
and Unmute
Select this check box to enable the option to disable
the SilenceIT algorithm and return tot he conference
unmuted. Then select the message indicating the
DTMF code to use.
The default voice message is: “Press 4 to disable
noise detection and return to the conference.”
Participant’s Line
Detected as Noisy
Select this check box to enable the system to inform
all participants that the line of participant X has been
detected as noisy and has been muted, and then
select the appropriate message.
The default voice message is: "...(participant’s name)
has been automatically muted due to a noisy line.”
Note: This option is available only if the Roll Call
option on the Roll Call tab is enabled in the same IVR
Message Service.
Table 6-10: IVR Service Properties - SilenceIT Messages (Continued)
SilenceIT
Message
Description
If no file was downloaded for a Message Type, click Add Message File to
download the appropriate audio file to the MGC unit’s memory, see “Defining IVR
Software Module Properties” on page 6-9, steps 5-8.