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Chapter 4 - Operations Performed During On Going Conferences
4-62
Managing Conferences Using DTMF Codes
Participants and chairpersons can manage their On Going Conferences from
their endpoints, using the touch-tone signals (DTMF codes).
DTMF Guidelines
• Participants can perform various operations using DTMF codes only if
an IVR Service is assigned to the conference.
• Permissions for DTMF actions to be performed by all conference
participants or by chairperson only, are configured in the IVR Service
(DTMF Codes) assigned to the conference.
• Both the DTMF codes and the user permissions can be modified for
individual IVR Services.
Table 4-4 lists the DTMF-driven functions, their corresponding default input
codes and user permissions:
Table 4-4: DTMF Operations Performed During Conference
DTMF Function and Message
DTMF
Code
Permission
Request private assistance
To request private assistance, press: star, zero.
Request assistance for conference
To request operator's assistance for the conference,
press: zero, zero.
*0
00
Everyone
Chairperson
Mute my line
To mute your line, press: star, six.
Un-mute my line
To un-mute your line, press: pound, six.
*6
#6
Everyone
Everyone
Lock conference
To lock the conference to dial-in participants, press:
star, seven, zero.
Unlock conference
To unlock the conference, press: pound, seven, zero.
*70
#70
Chairperson
Chairperson