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MGC Manager User’s Guide - VoicePlus Edition
7-27
Next By Determines the sort order of the Participants Queue.
When the Auto Attend Next Participant is selected,
this field determines who is the next participant in
line that should be automatically moved to the
Operator conference.
The list may be sorted according to the following
criteria:
• Time - The amount of time participants have
been waiting in the Participants Queue. This is
the default sorting criteria. When a participant is
placed on hold, his/her time counter is reset.
• Name - The Participants Queue list is sorted by
the participant name.
• VIP + Time - Participants identified as VIP are
listed first (and the VIP list is sorted by time). The
remaining (Standard) participants are sorted
according to the amount of time they have been
waiting in the queue.
• Requested Help + Time - Participants that have
requested the operator’s assistance are listed
first (and the list is sorted by time). The
remaining (Standard) participants are sorted
according to the amount of time they have been
waiting in the queue.
• VIP + Requested Help + Time - Participants
identified as VIP are listed first (and the VIP list is
sorted by time). Participants that have requested
the operator’s assistance are listed next. The
remaining (Standard) participants are sorted
according to the amount of time they have been
waiting in the queue.
Table 7-6: Attended Participant Dialog Box Fields (Continued)
Field/Option Description