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Chapter 6 - IVR and Entry Queue Services
6-30
19. Click Next.
The Roll Call dialog box opens.
Enable Operator
Assistance on
Password
Failure
Select this check box to allow the operator to assist the
participant once the participant has failed to enter the
correct conference password in all the allowed attempts.
When this check box is cleared, the participant will be
disconnected from the conference when failing to enter
the correct conference password after hearing the
disconnection message.
Table 6-8: IVR Service Properties - Operator Assistance (Continued)
Field/Option Description
If no file was downloaded for a Message Type, click Add Message File to
download the appropriate audio file to the MGC unit’s memory, see page 6-9,
Defining IVR Software Module Properties, steps 5-8.