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MGC Manager User’s Guide - VoicePlus Edition
2-7
Participant Roles
Conference participants can have different functions: a standard participant, a
chairperson, or an operator.
• Standard participant - takes part in the conference, performing basic
operations via the telephone using the touch-tone signals (DTMF codes).
Participants can control their broadcasting and listening volume, mute or
unmute their line, request operator’s assistance, invite new participants
to the conference, vote and ask questions. The functions that participants
can perform are defined in the IVR Service. In some cases, a standard
participant can have the same privileges as the chairperson.
• Chairperson - takes part in the conference but is also the meeting’s
organizer. The chairperson interacts with other participants in the same
conference, and can control the conference using a Web browser or the
DTMF codes. Chairpersons perform all the functions of the standard
participant but have additional privileges. They can start a voting
session, grant the floor to participants who wish to ask questions, mute
and unmute participants, connect and disconnect participants, define
themselves participant as the conference speaker while muting all other
participants and place participants on hold. Some chairperson functions
can be performed only via the Web browser. Functions that can be
performed using the DTMF codes, are determined in the IVR Service.
• Operator - can perform all the chairperson’s functions and additional
operator-specific functions. The operator can control and monitor all On
Going Conferences simultaneously as well as perform general
configuration and maintenance operations, but does not have to
participate in a conference in order to control it. During On Going
Conferences, the operator can move participants from one conference to
another, assist participants who need help, terminate the conference
before its scheduled time and join the conference. In addition, operators
can identify participants as VIPs, move them up or down in the Q&A
queue, and give them special attention. Operators perform all activities
via the MGC Manager or the MGC WebCommander.