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MGC Manager User’s Guide - VoicePlus Edition
3-15
Additional Participant Statuses
Table 3-3 lists additional participant icons that are displayed when the
participant is connected to an IVR-enabled conference. If none of these
statuses occur, the Status column in the Status pane remains empty.
These statuses are primarily used in attended conferences.
Table 3-3: Participant in IVR-enabled Conference Status Icons
Icon Description
The participant is connected to the MCU and has entered the
Entry Queue or the IVR queue.
The participant was moved to the Operator Conference and is
being assisted by the operator.
The participant has requested the operator’s assistance.
The participant has requested the operator’s assistance for
the conference. Usually this means that the operator is
requested to join the conference.
The participant was placed on hold - is not currently taking
part in any conference. While on hold, the participant hears
background music.