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Chapter 6 - IVR and Entry Queue Services
6-60
Roll Call: User
name recording
request
“After the tone, please state your
name.”
NAMERCRD.ACA
Roll Call: Playing
the recorded name
for the user to get
confirmation
“The name you have recorded
is...(here the system will play the
name)”
NAMEIS.ACA
Roll Call: Name
recording
confirmation
“Press one to record your name
again or remain on the line to enter
the conference.”
RERECRD.ACA
Roll Call:
Participant’s entry
prompt
“...has joined the conference.” JOINED.ACA
Roll Call:
Participant’s exit
prompt
“...has left the conference.” LEFT.ACA
Roll Call:
Introduction to the
participant’s list
prompt
“The conference participants are...” ROLLCALL.ACA
Roll Call: End of
Roll Call list.
“This is the end of the participants
list”
LISTEND.ACA
SilenceIT: Adjust
SilenceIT
sensitivity and
unmute
“To reduce the noise detection level
and return to the conference, press
3.”
SLNRDRT.ACA
SilenceIT:
Disable SilenceIT
and unmute
“To disable noise detection and
return to the conference, press 4.”
SLNDNDRT.ACA
SilenceIT:
SilenceIT menu
“Your line is muted due to a noisy
line. For available options, press 9.”
SLNMUTE.ACA
Table 6-16: Default IVR Messages (Continued)
Message Type Message Text File Name