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MGC Manager User’s Guide - VoicePlus Edition
6-43
6. Define the following parameters:
Table 6-12: IVR Properties - Welcome Message
Field/Option Description
General Welcome
Message
• Message – to be played when the participant first
connects to the conferencing service and enters
the Entry Queue. The list includes all the audio
files that were downloaded to the MGC unit’s
memory for this Message type.
Add Message File – If you have not downloaded the
audio files prior to the definition of the Entry Queue
Service, click the button to download the audio file
now.
On Hold for
Operator
Assistance
When you select this option, participants are
automatically placed the on hold when connecting,
and wait for the operator to move them to the
destination conference. While on hold, participants
hear background music (if this feature is enabled).
Note: Selecting this option results in the Attended
status, where the operator’s assistance is necessary
to connect participants to conferences.
Adding messages to the Entry Queue Service is similar to adding
messages to the IVR Service. For more information about adding
new messages to the Entry Queue Service, see Defining IVR
Software Module Properties, page 6-10, steps 5-8.