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Chapter 7 - Attended Conferencing
7-4
IVR Service set to
Wait for operator
assistance
The IVR Service assigned to the conference must be set to
On Hold for Operator Assistance in the Welcome Message
dialog box. In this mode, when the participants connect to
the conference, they are automatically moved to the
Participants Queue.
EQ service set for
Wait for operator
assistance
The Entry Queue Service assigned to the attended Entry
Queue must be set to On Hold for Operator Assistance
option in the Welcome Message dialog box. In this mode,
when the participants connect to the Entry Queue, they are
automatically moved to the Participants Queue where they
wait for the operator to connect them to the conference.
Table 7-1: Attended Conference Entities (Continued)
Entity Description