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MGC Manager User’s Guide - VoicePlus Edition
6-41
The Entry Queue Message Service dialog box opens.
This dialog box enables you to define the general parameters of the Entry
Queue Service.
3. Define the following parameters:
Table 6-11: Entry Queue Service - Global Parameters
Option Description
Entry Queue
Service Name
Type the name of the Entry Queue Message Service.
Language for
IVR
Select the language in which the Audio Messages and
prompts will be heard. The Languages are defined in
the IVR Properties dialog box.
External Server Select Conference NID to verify the conference
Numeric ID with an external database application.
Select None to disable the external database
validation process.
Number of User
Input Retries
Enter the number of times the user is able to respond
to each menu prompt before the participant is
disconnected from the IVR system or waits for the
Operator’s assistance.
Timeout for User
Input
Enter the duration in seconds that the system waits for
input from the participant before it is considered as an
input error.