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Chapter 6 - IVR and Entry Queue Services
6-58
General:
Participant Help
menu
“The available touch-tone keypad
actions are as follows:
• To exit this menu press any key.
• To request private assistance,
press star (
*
), 0.
• To mute your line, press star
(
*
), 6.
• To unmute your line, press
pound (#), 6.
• To increase your volume, press
star (
*
), 9.
• To decrease your volume, press
pound (#), 9.
• To ask a question, press star
(
*
), 2, 2.
• To cancel your question, press
pound (#), 2, 2.”
PRTCHP.ACA
Table 6-16: Default IVR Messages (Continued)
Message Type Message Text File Name