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Chapter 6 - IVR and Entry Queue Services
6-42
4. Click Next.
The Welcome Message dialog box opens. This dialog box contains a
limited set of options that are identical to those defined in the IVR -
Welcome Message dialog box.
5. Select Enable Welcome Messages to enable a welcome message when
the participant connects to the conference.
If the Enable Welcome Messages option is disabled, the Welcome
message is skipped and the participant will hear the next prompt in the
Entry Queue menu.
DTMF Delimiter The interaction between the caller and the system is
done via touch-tone signals (DTMF codes). Enter the
key that will be used to indicate a DTMF command
sent by the participant or the conference chairperson.
Possible keys are the pound key (#) or star (*).
Table 6-11: Entry Queue Service - Global Parameters (Continued)
Option Description
If the Entry Queue Service is used in conjunction with an IVR Service and the
conference is set to Entry Queue Access, forcing participants to go through both
queues when connecting to the conference, will require the participant to hear the
Welcome message twice (once in the Entry Queue and the second time in the
IVR queue). To avoid hearing the welcome message twice, create an empty
welcome message that is two seconds long for the IVR Service. When the
participant enters the conference, two seconds of silence will play before the
Entry Queue's welcome message.