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Chapter 6 - IVR and Entry Queue Services
6-40
Defining a New Entry Queue Message Service
An Entry Queue Message Service is a subset of an IVR Message Service that
is used with Entry Queues. It includes a set of voice prompts that are used to
guide the caller to the appropriate conference. You can create different Entry
Queue Services for different languages and personalized voice messages.
To set the new Entry Queue Message Service:
1. Expand the MCU tree, and then expand the MCU Configuration tree.
2. Right-click the IVR Services icon, and then click New Entry Queue
Service.