Filter
Top Products
MGC Manager User’s Guide - VoicePlus Edition
7-9
Setting the Participants Connection to the
Conference to Attended Mode
The participant connection to the conference is set to Attended Mode either at
the Entry Queue level (if the conference is accessed from the Entry Queue) or
at the conference level (if the conference is accessed directly via an IVR
Queue).
Setting the Entry Queue to Attended Mode
To set the Entry Queue to Attended Mode you define an Entry Queue Service
in which the “On-hold for Operator Assistance” option is selected in the
Welcome dialog box.
For a detailed description of the Entry Queue Service definition see
Chapter 6, “Defining a New Entry Queue Message Service”.
This Entry Queue Service must be assigned to the Entry Queue which will be
used for attended dial-in connections to conferences.
If a conference is accessed via an Entry Queue and an IVR Service is also
assigned to the conference, the attended mode is set only for the entry queue.
The Attended Mode is set for a conference only when dial-in participants connect
to it directly.