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When Problems Occur
12-2
Troubleshooting
12
When Problems Occur
Sending Documents
To cancel transmissions.
Q Do you want to cancel while the document is being scanned?
A Press (Stop) from the control panel, or press [Cancel] on the touch panel
display.
Q Do you want to cancel after the document has been scanned?
A Press [System Monitor] ➞ [Send] ➞ [Status] ➞ select the document that you
want to cancel ➞ press [Cancel] ➞ [Yes]. However, documents that are being
sent may not be canceled even if you press [Cancel]. (See "Using the System
Monitor Screen," on p. 1-44.)
Document cannot be sent.
Q Is the destination setting correct?
A Check the destination setting of the recipient.
Q Is the destination stored in the Address Book correct?
A Check the destination in the Address Book. (See "Editing Address Details," on
p. 9-50.)
Q If you are sending an e-mail or I-fax, are the SMTP Server and DNS (Domain
Name System) Server settings correct?
A Check the SMTP Server and DNS (Domain Name System) Server settings.
Q If you are sending to a File Server, are the User and Password settings correct?
A Check the User and Password settings, and send the document again.
Q Has trouble occurred in the remote machine?
A Check to ensure that the remote machine can receive documents. If it cannot,
check to see whether the machine is switched OFF, is out of recording paper, or
has insufficient available memory.