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12-11
Troubleshooting
12
Check the user name and password or check settings.
Cause 1 When setting the Login Information of the LDAP server to 'Use' or 'Use (security
auth.)', the user name or password is incorrect.
Remedy Check the User and Password settings when Login Information in Register
LDAP server in System Settings (from the Additional Functions screen) is set to
'Use' or 'Use (security auth.)'. (See "Registering an LDAP Server," on p. 10-66.)
Cause 2 When setting the Login Information of the LDAP server to 'Use' or 'Use (security
auth.)', the domain name is incorrect.
Remedy Check the Domain Name setting when Login Information in Register LDAP
Server in System Settings (from the Additional Functions screen) is set to 'Use
(security auth.)'. (See "Registering an LDAP Server," on p. 10-66.)
Cannot complete searching due to timeout. Check the settings.
Cause The search could not complete within the time specified under [Search
Timeout].
Remedy Increase the time setting for Search Timeout in Register LDAP Server in
System Settings (from the Additional Functions screen). (See "Registering an
LDAP Server," on p. 10-66.)
The number of search results has exceeded limits. Change search conditions and try again.
Cause The number of addresses that meet the search criteria exceeds the specified
maximum number of addresses to search.
Remedy 1 Narrow down the search criteria, and then search again.
Remedy 2 Increase the maximum number of addresses to search. (See "Registering an
LDAP Server," on p. 10-66.)
Cannot start searching because the version setting for the server is incorrect. Check the
settings.
Cause Although 'ver. 3' is set in Register LDAP Server in System Settings (from the
Additional Functions screen), the LDAP server is running on version 2.
Remedy Set Server LDAP version and character code in Register LDAP Server in
System Settings (from the Additional Functions screen) to 'ver. 2'. (See
"Registering an LDAP Server," on p. 10-66.)