Filter
Top Products
When Problems Occur
12-5
Troubleshooting
12
Receiving Documents
The machine does not receive documents.
Q Does the machine have sufficient memory?
A Erase unwanted documents and documents with errors from memory in order
to increase the amount of available memory. (See "Erasing Received
Documents," on p. 6-19, and Chapter 5, "Using/Arranging Documents Stored in
an Inbox," in the Mail Box Guide.)
Q Are the network settings specified?
A Documents cannot be received if the network settings are not specified.
Confirm this with your System Manager.
The machine does not receive documents (if the optional Super G3 FAX Board is installed).
Q Is the receive password set in your machine?
A If Received Password is set in Fax Settings in Communications Settings in
System Settings (from the Additional Functions screen), documents can be
received only from senders that use the correct password. Confirm this with
your System Manager. (See Chapter 11, "System Manager Settings," in the
Facsimile Guide.)
Documents cannot be received in memory.
Q Is there sufficient available memory?
A Erase unwanted documents and documents with errors from memory in order
to increase the amount of available memory. (See "Erasing Received
Documents," on p. 6-19, and Chapter 5, "Using/Arranging Documents Stored in
an Inbox," in the Mail Box Guide.)
A Erase unwanted documents from the Memory RX Inbox. (See "Erasing
Received Documents," on p. 6-19.)
Quality of printed originals is uneven.
Q Is the platen glass of the sender's machine clean?
A Make a few copies using your machine. If the copies are not streaked, the
problem is in the sending party's machine. Contact the sender and ask them to
send the document again.