Filter
Top Products
Error Messages
12-18
Troubleshooting
12
# 801
Cause 1 A timeout error occurred while the machine is communicating with the SMTP
server to send e-mail or send/receive an I-fax.
Remedy 1 Check that the SMTP server is functioning normally.
Remedy 2 Check the network status.
Cause 2 The SMTP server returned an error while trying to connect. The destination is
not correct. An error occurred on the server side during transmission to a file
server.
Remedy 1 Check that the SMTP server is functioning normally.
Remedy 2 Check the network status.
Remedy 3 Check the destination setting.
Remedy 4 Check the status and setting of the file server.
Cause 3 You are sending a file to a destination to which you have no write permission.
Remedy Check the destination setting.
Cause 4 When the machine tried to send a file to the server, a file with the same name
already exists on the FTP server and that file cannot be overwritten.
Remedy Change the setting on the file server to allow overwriting.
Cause 5 When the machine tried to send a file to the server, either the folder name is
incorrectly specified or the password is wrong.
Remedy Check the destination setting.
# 802
Cause The names of the SMTP Server in E-mail/I-Fax and DNS (Domain Name
System) Server Settings in TCP/IP Settings in Network Settings in System
Settings (from the Additional Functions screen) are incorrect.
The DNS (Domain Name System) server name is not correct. (See Chapter 3,
"Using a TCP/IP Network," in the Network Guide.)
Connection to the DNS (Domain Name System) server failed.
Remedy Check the names of the SMTP Server in E-mail/I-Fax and DNS (Domain Name
System) Server Settings in TCP/IP Settings in Network Settings in System
Settings (from the Additional Functions screen).
Check that the DNS (Domain Name System) server is functioning normally.