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Troubleshooting
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Other Situations
Transmissions are slow.
Q Are documents being sent at a high resolution?
A It is recommended that you send text only documents at a low resolution.
Transmissions are slow (if the optional Super G3 FAX Board is installed).
Q Is the ECM TX or ECM RX Fax mode setting active?
A Check the ECM TX and ECM RX settings. (See Chapter 9, "Customizing
Communication Settings," in the Facsimile Guide.)
Cannot use fax information services (if the optional Super G3 FAX Board is installed).
Q If your fax is connected to a rotary pulse line, is the fax set for tone dialing?
A In the case of a rotary pulse line, you must set the fax for tone dialing in order to
use fax information services. (See Chapter 7, "Special Fax Functions," in the
Facsimile Guide.)
Q Did you receive an instruction from the sender to set the fax to receive?
A Press [RX Start]. (See Chapter 7, "Special Fax Functions," in the Facsimile
Guide.)
Documents cannot be sent overseas (error code #18) (if the optional Super G3 FAX Board is
installed).
Q Is a pause inserted in the fax number?
A Insert a pause after the access number of the telephone company that you want
to use to perform international communication, or after the fax number of the
other party, then dial the number again. (See Chapter 2, "Basic Sending
Methods," in the Facsimile Guide.)
A Change the Long Distance setting on the Option screen if you are sending
documents using the destination list in the Address Book. To access the Long
Distance setting, press (Additional Functions) ➞ [Address Book Settings] ➞
[Register Address] ➞ [Register New Address] ➞ [Fax] ➞ [Option]. (See
Chapter 10, "Storing/Editing Address Book Settings," in the Facsimile Guide.)