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Error Messages
12-12
Troubleshooting
12
List of Error Codes without Messages
If an error occurs while a document is being sent or received, an error code is
displayed on the job log on the System Monitor screen, as well as being included in
the various reports. Check what the error code is and take the required steps to
solve the problem. (See "Report and List Samples," on p. 13-2, and Chapter 8,
"Checking/Changing the Send/Receive Status," in the Facsimile Guide.)
# 001
Cause Paper or originals are jammed.
Remedy Remove any jammed paper or originals. (See Chapter 8, "Troubleshooting," in
the Reference Guide.)
# 003
Cause Communications that take longer than the preset time (64 minutes) caused the
error.
Remedy 1 Reduce the resolution, and try sending the document again. (See "Resolution,"
on p. 3-15.)
Remedy 2 When receiving a document, ask the remote party to either reduce the
resolution at which the document is scanned, or divide the document into two or
more parts before sending it.
# 005
Cause 1 The other party did not answer within 35 seconds.
Remedy Confirm that the remote machine is able to communicate, and try again.
Cause 2 The receiving machine is not a G3 fax.
Remedy Check the type of receiving machine with the receiving party.
# 009
Cause 1 There is no paper.
Remedy Load paper. (See Chapter 7, "Routine Maintenance," in the Reference Guide.)
Cause 2 The paper drawer is not correctly inserted into the machine.
Remedy Insert the paper drawer properly.