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If you have additional messages that are marked with an asterisk from the original
failure, you can remove them by doing the following:
1. Close the problem under “Work with problem” (WRKPRB).
2. Display system messages [(DSPMSG QSYSOPR ASTLVL(*INTERMED)]. Run
problem analysis by moving the cursor to the message that is marked with an
asterisk (*) or highlighted and pressing F14 to remove the * or highlighting.
Then press F11 or select option 4 to remove the message.
You can use F14 multiple times on one message.
Online help is available by pressing the Help key.
You can display the QSYSOPR message queue by entering.
DSPMSG QSYSOPR
To display the message queue every time a message is logged, put the queue in
*BREAK mode.
To put the queue in Break mode, enter
CHGMSGQ QSYSOPR *BREAK
Putting the QSYSOPR message queue in Break mode lets the customer know
immediately when the system detects a problem. The customer can then choose to
analyze the problem or delay analysis until a later time. System-detected problems
can be analyzed later by displaying QSYSOPR or using the WRKPRB command.
Other messages that describe system problems can be logged in QSYSOPR
although they are not associated with a specific system-detected problem.
The first three letters in the message are the message identifier and indicate the
message category. The following list shows some typical message identifiers that
relate to hardware:
CPA Messages that need system operator action
CPD Diagnostic messages
CPI Informational messages
MCH Machine interface
The remaining four digits indicate the sequence number of the message. If an error
condition occurs, you receive an error message that identifies the error.
1. Place the cursor anywhere on the same line as the error message.
2. Press the Help key. The resulting Additional Message Information display
contains the message identifier, the name of the program that is sending the
message, and additional message information.
3. Read the additional message information about the error or the description of
which corrective action to take; take the corrective action.
Customer-detected problems
Customer-detected problem management is activated when the customer detects a
problem that was not detected by the system. Online PAR guides the customer
through a series of panels to solve customer problems, analyze problems to a
failing part, or generate a symptom string for reporting to IBM.
292 Service Functions V5R2