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Information for Solving Problems by Component″ in iSeries Licensed Internal Code
Diagnostic Aids - Volume 1 or iSeries OS/400 Diagnostic Aids.
Table 89. Tasks to perform before requesting a new OS/400 or LIC APAR
Task to be performed What to do Location of instructions
Determine whether
customer-reported symptom is a
problem fixed by a program
temporary fix (PTF).
Use support data: Support
publications, TIPS, Exception lists, or
Support Center recommendations
Review the PTF level to see whether
a cumulative PTF package needs to
be installed.
DSPPTF 5769SS1 and DSPPTF
5769999. Look for PTF marker. See
PTF levels on back.
iSeries Information Center, Problem
Analysis information - CE PM
Checklist
Order a cumulative PTF package Send Program Temporary Fix Order
(SNDPTFORD) SF99VRM
System operation information
Obtain a list of generally available
iSeries PTFs.
SNDPTFORD SF97VRM (VRM =
version, release, modification
example 410).
System operation information
Determine if a PTF has been
superseded
SNDPTFORD SF97VRM Find the PTF
number in the PTF summary listing.
The latest PTF is listed in the
“replaced by” column.
System operation information
Determine whether the system has all
the LIC HIPER fixes.
Check for HIPER marker TLYYDDD
using DSPPTF 5769999 and compare
with the latest PSP.
See “Displaying OS/400 PTFs” on
page 293.
Obtain a list of HIPER PTFs not in
the latest cumulative PTF package.
SNDPTFORD SF98VRM System operation information
Obtain a list of all LIC HIPER repairs
(hardware PSP listing)
SNDPTFORD MF98VRM System operation information
Install all HIPER PTFs from the
cumulative PTF package.
Get latest cumulative PTF package
and use GO PTF.
Follow the instructions in the
cumulative PTF package.
Install just the HIPER LIC fixes from
the cumulative PTF package.
Get the latest cumulative PTF
package and use GO PTF.
Follow the instructions in the
cumulative PTF package.
Order a PTF SNDPTFORD PTF # (where # is the
PTF number).
System operation information
Load a PTF Load Program Temporary Fix
(LODPTF)
System operation information
Apply a PTF Apply Program Temporary Fix
(APYPTF)
System operation information
Remove a PTF Remove Program Temporary Fix
(RMVPTF)
System operation information
Display a PTF DSPPTF System operation information
Display the release level Enter “GO LICPGM” and select
menu option 10.
System operation information
Install all Licensed Internal Code
after a load source disk fails.
Use customers latest save tapes. 94xx service library
Restore all Licensed Internal Code if
the IPL code is damaged.
Use customers latest save tapes. 94xx service library
294 Service Functions V5R2