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Through remote service support, DST functions that would normally be available
only at the local system console can be accessed from a remote site. Remote service
support requires the following:
v An electronic customer support communications line.
v The system at the local site must be IPLed to DST or past DST.
v Remote service support must be enabled and activated at the local site (see
“Allowing access for remote service support” and “Activating remote service
support”).
For more information on remote access support, see AS/400
®
Remote Access Support
(SC41-0596).
Allowing access for remote service support
Before you begin a session, remote service support must be allowed access by the
system. Perform the following to allow access for remote service support:
1. Select the Work with remote service support option on the Use Dedicated Service
Tools (DST) display.
2. Select the Change service attributes option.
Set the Allow remote access field to 1 (yes).
Note: The system is shipped with remote service access disabled (not allowed).
After remote access is set to 1 the first time, it remains set until you
select 2 (not allowed) or the system is restored. The system operates
normally with remote access in either state (allowed or not allowed).
3. The system now allows a remote service support session. To activate a remote
service support session, see “Activating remote service support”.
This ends the procedure.
Activating remote service support
Before you can activate a session, you must allow access for remote service support
(see “Allowing access for remote service support”). After you have allowed access
for remote service support, you can activate remote service in one of the following
ways:
v Perform Function 66 (Activate Remote Service) on the control panel. See
“Function 66–Activate Remote Service” on page 173.
v Select the Activate remote service support communication line option on the Work
with Remote Service display by performing the following procedure:
1. Select the Work with remote service support option on the Use Dedicated Service
Tools (DST) display.
2. Make a note of the current mode setting on the modem. Then select the Activate
remote service support communication line option from the Work with Remote
Service Support display. This activates the communications line and sets the
modem to asynchronous mode.
3. When the service provider ends the remote service session, the console is
available for normal DST operations.
Note: If the console is input-inhibited after the service provider ends the
remote service session, select Function 21 to make DST available again.
4. Select the Work with remote service support option from the Use Dedicated
Service Tools (DST) display.
5. Select the Deactivate remote service support communication line option from the
Work with Remote Service Support display to release the communications line.
Chapter 1. Dedicated Service Tools (DST) 41