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Option field
Use the Option field to perform the following functions:
v Display the failing item information
This option displays the possible failing items along with part action,
description, location, and SRC word information. Choose the Help function key
for more information about each of these fields.
v Close a NEW entry
After a problem has been fixed, select this option to change the status to
CLOSED.
This option allows you to mark service action log entries with the appropriate
status of the repair. For more information on status, see “Status field”.
v Delete a CLOSED entry
Select this option to remove a CLOSED problem from the service action log. A
deleted entry will not appear the next time you view the service action log.
Status field
This field indicates the status of the entry as one of the following:
v NEW
This indicates that no action has been taken. The entry has not been closed or
deleted.
v CLOSED
This indicates that a NEW entry has been fixed and closed.
v DELETED
This indicates that the entry will not appear the next time you view the service
action log.
To remove a CLOSED problem from the service action log, select the Delete a
CLOSED entry option from the Service Actions Log Report display.
Date and time fields
These fields display the time and date of the first occurrence of a system reference
code (SRC) for a resource during the time range specified.
SRC field
This field shows the system reference code (SRC) that was logged against the
resource.
Resource field
This field displays the resource against which the problem was logged.
Isolated field
This field indicates whether or not online isolation functions have been performed
on an error.
When No is displayed in this field, perform problem analysis to further isolate the
error. Note the SRC that is displayed and go to “Starting Point for All Problems” in
the Problem Analysis book for your system.
When Yes is displayed in this field, it indicates that the system has performed
online isolation functions on the error.
Count field
This field indicates the number of SRC occurrences for the resource that is
indicated in the Resource field.
Chapter 2. Hardware Service Manager 57